When will my order be delivered?


  • White Labels
    • Orders of standard stock products that are placed between Monday-Friday before 2 p.m. (+1 UTC) will be dispatched within the same day. Delivery from our warehouse to a UK address is 1 business day via Royal Mail and/or UPS.
  • Bulk orders, special-offered products, or customs labels
    • All UK bulk, special-offered, customs label products will be dispatched from our headquarters in the Netherlands.  
       
    • These shipments will be sent with the incoterm DDP via DHL or a pallet courier. During the transit of your goods, Zolemba will be handling import VAT on our behalf. The average delivery time is currently 7 business days.   
  • Custom Printed Labels
    • For custom printed bespoke labels, that have been paid and file-approved before 9 a.m., the following applies:
    • For 'Ultra-fast Production' (24 hrs); your order will be dispatched the following business day.
    • For 'Fast Production' (72 hrs); your order will be dispatched within 3 business days.
    • For 'Standard Production' (120 hrs); your order will be dispatched within 5 business days.

 

What is the delivery time with prepayment orders?


Should you choose the method of payment as prepayment (bank transfer), it may take an additional 1 – 3 business days before we successfully receive the payment. Upon receipt, an order confirmation will be sent via email and your order will continue.

 

Can I expedite my order?


Depending on the country of delivery, expediting your order may not be possible. In most cases, deliveries have only the option of standard delivery. Get in contact with our customer service team should any questions arise.